The Peach Music Festival
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The Peach Music Festival The Peach Music Festival

The Peach Music Festival
June 29th - July 2nd, 2023Montage MountainScranton, PA

ACCESSIBILITY (ADA)

ADA INFORMATION

The Peach Music Festival is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. The following explains the services provided this year. Please read this informational guide thoroughly before sending an inquiry email.

For any accessibility-related questions not answered in the guide, please email us at ADA@PeachMusicFest.com. We welcome and encourage all feedback and suggestions from our patrons with disabilities. We will do our best to assist you and address your accessibility needs.

Eligibility

It is not acceptable to fake or exaggerate a disability to gain access to disability accommodations. Our ADA department has finite resources and needs to focus these resources on helping those who legitimately require assistance.

ADA CAMPING

To request an accessible camping spot, please fill out our ADA Camping Registration Form.
Accessible camping locations are available for those with accessibility needs. We highly suggest reserving an ADA Camping Spot in advance. Campsites include close access to paths, entrances, exits, shuttles, accessible restrooms, and accessible showers. Identification will be checked to ensure legitimate use.

Event power directly to campsites for medical devices can no longer be provided. If you need power for a medical device, please email us at ADA@PeachMusicFest.com for more information.

Availability

  • Accessible camping spots are available on a first come, first served basis.
  • Registering helps us prepare for your group and plan our accessible camping area.
  • Our encouraged ADA camping registration deadline is June 1st, 2023 to ensure we account for enough space in our campgrounds for all of our ADA campers in need.
  • Limited spots may be available to unregistered campers onsite, but are not guaranteed.

Verifications

To utilize ADA Camping, you must have:

  • Disabled Person Parking placard, permit or license plate.
  • DMV-issued documentation that accompanies the Disabled Person Parking placard, permit or license, and corresponding ID.
  • The person to whom the placard, permit or license plate is issued to must be present at check-in to Camping.

Mobility Disabilities

We encourage patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are also permitted. Please note that we will not be renting assisted mobility devices, including wheelchairs, onsite.

Accessible Routes

The venue is navigable for patrons with mobility disabilities. The event is held on grassy terrain with cement pathways, though be aware there is a slope to get from the Peach main stage to the Mushroom stage. There are accessible routes connected throughout the venue including parking, entrances, stages, ADA viewing areas, vendors, and all other activity areas.

Charging

If you need to recharge your motorized mobility device or other medical equipment, you may do so at the Accessibility Services Hub. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.

ADA Parking

There are two locations for ADA Parking. 

The first is in the onsite lot located closest to the venue entrance off of Gate 2. ADA patrons traveling back and forth from the event each day will need to purchase a Lower Lot ADA Parking Pass, plus have a valid Disabled Person Parking placard, permit or license plate, as well as the applicable proof that it belongs to them. There are a limited number of these spaces available for sale and are available on a first come, first serve basis. 

When the Lower Lot ADA Parking lot is sold out, all free ADA parking will be in the offsite parking lots. There are ADA parking spots available in all offsite lots. When you arrive to your lots shuttle stop, if you are using a mobility device or need extra assistance, please request that one of the shuttle attendants call a wheelchair accessible shuttle and they will come around to pick you up. If you do not need additional assistance, feel free to board the general shuttle bus to the venue. 

Verifications

To utilize ADA Parking, you must have:

  • A Disabled Person Parking placard, permit or license plate.
  • DMV-issued documentation that accompanies the Disabled Person Parking placard, permit or license, and corresponding ID.
  • The person to whom the placard, permit or license plate is issued in the vehicle as a driver or passenger.
  • Festival Wristbands worn by all individuals in the vehicle.

It is against the law to park in an accessible parking space without the required credentials or to fraudulently use credentials in order to gain access to Accessible Parking.

ADA Parking For Camping

ADA Campers will need to purchase a Parking Pass for Camping (while supplies last) to access the ADA Camping parking lot. If a Parking Pass for Camping if not purchased, ADA Campers will need to park for free in an offsite lot and take a shuttle to the ADA Camping Area. Parking for Camping is not car side camping; it is a reserved parking spot in a lot near the campground.

Rideshare + Loading & Unloading Zone

Patrons with disabilities can be dropped off by friends and family or a rideshare at the ADA Loading & Unloading Zone located at Gate 2. Drivers must present a valid handicap placard or plates to drop off guests in this zone. Please follow directional signage and traffic attendants to this zone.

Offsite Accessible Shuttles

Guests parked in the offsite lots who utilize assisted mobility devices or require extra assistance may request a wheelchair accessible shuttle from the shuttle attendant. If you do not need additional assistance, feel free to board the general shuttle bus. Offsite parking shuttle buses drop off and pick up at Gate 2 at the venue. If you have purchased a travel package and require an accessible shuttle to transport you to and from your hotel, please email us at ADA@PeachMusicFest.com so that we may coordinate this for you.

ADA Entry

There will be an ADA entry lane located at the main entrance. Patrons with disabilities and up to one companion may use this lane to safely enter the venue. In order to use this lane, please visit the Accessibility Services Hub before entering the event to receive your ADA wristband credential.

Please note: Separate from the main entrance, there is a second entrance by the Box Office that leads directly down flights of steps. If you cannot traverse up or down steps, please have the Box Offie staff call ADA over the radio and we will arrive to assist.

Accessibility Services Hub

Please Note: You must stop here to get your ADA Wristband. This wristband is free of charge and will grant you access to the accessibility services required on account of a disability or injury. There is no ADA pre-registration before the event, other than for a spot in ADA camping. Registration for onsite services is all done onsite at the event.

The Accessibility Services Hub is conveniently located outside of the main entrance, near the east side of ADA camping. The exact location of this hub will be labeled on the event map when it is released. At this location, you can:

  • Request accommodations and services you require.
  • Get your ADA questions answered.
  • Get your ADA Wristband.

Wristband Policies

  • ADA Wristbands are good for the entire duration of the event.
  • DO NOT remove your wristband at any point during the event.
  • Patrons may request a wristband for only one companion, if needed (exceptions will be made for families with young children).
  • If a disabled guest wants to switch their companion, please bring the old companion wristband to the Accessibility Services Hub to be reissued.

Accessible Viewing Areas

There will be accessible viewing areas made available to ADA patrons at The Peach Main Stage Pavillion. For information on how to gain access to these areas, please visit us at the Accessibility Services Hub.

Accessible Viewing Area Policies

  • Seating is available on a first come, first served basis.
  • Companions may be asked to stand and give up their seat if the viewing areas reach capacity.
  • Guests may not save spots.
  • Blocking the view of the guests sitting behind you is not permitted.
  • Patrons and companions may not smoke in these areas.

SERVICE ANIMALS

Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.

The following guidelines must be followed:

  • All service animals must be verified by the ADA Coordinator or Manager before entering the event venue.
  • Once verified, service animal handlers are required to fill out a Service Animal Agreement before proceeding into the event grounds. Once signed, service animals will receive a service animal wristband or tag to indicate verification.
  • Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.
  • Service animals must be housebroken and should use the service animal relief area.
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
  • All service animals should have legally required vaccinations. The ADA Coordinator or Manager may ask for proof of vaccination during the verification process.

We ask that you do not leave your animal in your car while you’re attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal. We also ask that you do not leave your animal in your RV UNLESS there is consistent air conditioning for them.

EFFECTIVE COMMUNICATION REQUESTS

We accept requests for any of the following services:

  • ASL Interpretation
  • Closed captioning, braille/large font print, guided tours, or other forms of effective communication can be available upon request.

Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is May 30th, 2023. To submit a request, please fill out the Effective Communication Request Form.

Assisted Listening

Assisted Listening Device Systems are available for those with hearing impairments. For more information, please contact ADA@PeachMusicFest.com or visit the Accessibility Services Hub.

ADDITIONAL SERVICES

First Aid: We have several First Aid locations throughout the venue, noted on the event map and mobile app, if available. Professional medical staff can provide assistance to your medical needs at these locations.

Special Dietary Needs: The event will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at ADA@PeachMusicFest.com for further assistance.

Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entrance.

If you require assistance on account of pregnancy, nursing, or breast milk pumping, please reach out to the information team at INFO@PeachMusicFest.com

COMMENTS, QUESTIONS & SUGGESTIONS

The Peach Music Festival will consider requests by patrons with disabilities for reasonable modification of event policies, practices or procedures, or for auxiliary aids and services that will permit the patron equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our event more accessible, we encourage you to contact us at ADA@PeachMusicFest.com for any of your accessibility-related needs. Additionally, if you have any questions about our ADA policies or services, please don’t hesitate to reach out to us.

We hope you find this guide informative, we look forward to seeing you at Peach!